Shipping Policy

Shipping information · shoporter.com

Last updated: October 25, 2026

1. Shipping Coverage and Availability

We ship to all 50 United States, including Alaska and Hawaii. Expedited shipping options may be limited to the contiguous 48 states depending on the carrier and destination.

All orders require a valid street address. PO Boxes are accepted for smaller items; however, large electronics and freight shipments require a physical street address for delivery.

2. Processing Times

Orders placed before 2:00 PM Eastern Time are processed and shipped the same business day. Orders placed after this time or on weekends and holidays are processed the next business day.

Custom configurations or high-demand items may require an additional 1–3 business days for processing.

3. Shipping Methods and Delivery Times

• Standard Ground (3–7 business days): Our most economical option for non-urgent deliveries across the continental US.
• Express (2–3 business days): Expedited shipping for faster delivery to your doorstep.
• Next-Day (1 business day): Available in select metro areas for urgent orders.
• Freight Shipping: 5–10 business days for oversized items, large appliances, and bulk orders.

4. Shipping Costs and Calculation

Shipping costs are calculated at checkout based on the weight, dimensions, destination ZIP code, and selected shipping method. All prices are displayed in US Dollars (USD).

Free standard shipping is available on all orders over $350 to addresses in the contiguous 48 states. Alaska and Hawaii may incur additional freight charges.

Sales tax is calculated at checkout based on your shipping address in accordance with state and local tax regulations.

5. Carriers and Delivery Partners

We partner with trusted carriers including UPS, FedEx, USPS, and DHL to ensure reliable and timely delivery. For large or freight items, we use specialized logistics providers such as XPO, R+L Carriers, and Estes.

You will receive tracking information via email once your order ships, allowing you to monitor delivery progress in real time.

6. Packaging and Product Protection

All products are carefully packaged using high-quality protective materials to ensure they arrive in perfect condition. Original manufacturer packaging is preserved whenever possible to maintain product integrity and warranty coverage.

Electronics, coffee machines, drones, and sensitive equipment receive additional cushioning and tamper-evident seals.

7. Order Tracking and Communication

A tracking number and carrier link will be sent to your email address once your order ships. You can also track your order by logging into your account on shoporter.com.

Our customer support team is available to assist with any delivery questions or concerns.

8. Delivery and Signature Requirements

Standard shipments are delivered to the address provided at checkout. Signature confirmation may be required for high-value orders (typically over $1,000) to ensure secure delivery.

If you are not available to receive the package, the carrier will leave a notice with instructions for rescheduling delivery or pickup.

9. Inspection and Damage Claims

Please inspect your package immediately upon delivery. If the exterior packaging shows visible damage, note this on the delivery receipt and contact us within 24 hours.

Concealed damage (damage not visible on the outside) must be reported within 48 hours of delivery. Photograph the packaging and product, and email the images to our support team to initiate a claim.

10. Delays and Exceptions

While we strive to meet all delivery estimates, factors beyond our control—including weather events, carrier delays, customs inspections, and high-volume shipping periods—may impact delivery times.

We will notify you promptly if any delays occur and work with our carriers to resolve issues as quickly as possible.

11. International Shipping

At this time, we ship exclusively within the United States. International shipping options may be added in the future; please check our website for updates.

12. Returns and Exchanges

Return shipping for defective or incorrect items is covered by us. For customer-initiated returns (change of mind, buyer's remorse), return shipping costs are the responsibility of the customer.

A return authorization (RMA) number is required before sending any items back. Please contact our support team to initiate a return.

For complete return terms, including eligibility and refund timelines, please review our Return & Refund Policy.

13. Contact Information